Returns & Refunds

THE OSMA offers a 30-day return window. You have 30 days from the date your order is delivered to request a return.

Return eligibility

To be eligible for a return, an item must be in the same condition in which it was received: unworn or unused, with any original tags and packaging. Proof of purchase is required.

To request a return, email theosma.jewelry@gmail.com with your order number and the item you would like to return. If your return is accepted, we will send instructions for where and how to return the item. Items sent back without first requesting a return may not be accepted.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly with your order number and clear photos so we can review the issue and make it right.

Exceptions

Personalized or custom items, gift cards, final-sale items, and items that have been worn, used or altered may not be eligible for return, except where applicable law requires otherwise.

Exchanges

We do not process direct exchanges. If your item is eligible for return, request the return first and place a new order for the preferred piece after the return is approved.

European Union cooling-off period

If merchandise is shipped into the European Union, applicable law may provide a 14-day right to cancel or return an order. Product-condition requirements continue to apply except where law provides otherwise.

Refunds

We will notify you after your return is received and inspected. If approved, we will issue the refund to your original payment method within 10 business days. Your bank or card provider may require additional time to post the refund. If more than 15 business days have passed since we approved your return, email theosma.jewelry@gmail.com.

Questions? Email theosma.jewelry@gmail.com or use our Contact page.