Frequently Asked Questions

What materials is each piece made from?

Material, finish and available size or color information is listed on the individual product page. For additional context, see our Materials & Finishes guide. Check those details before purchasing, especially if you have sensitivities or specific material preferences.

How should I care for my jewelry?

Follow the care notes on the product page and our Jewelry Care guide. As a general rule, store pieces separately, keep them away from harsh chemicals, and wipe them gently after wear.

How do I choose the right size?

See our Size Guide, then compare your measurement with the dimensions listed on the product page.

Where do you ship?

Available shipping destinations and methods are shown during checkout based on your delivery address. See Shipping & Delivery for more information.

What is the return policy?

Return eligibility and timing are governed by our Returns & Refunds. Please review it before returning an item.

How can I contact THE OSMA?

Email theosma.jewelry@gmail.com or use our Contact page for product, order, sizing or care questions. If your message concerns an existing order, include your order number.